- Company name and billing address
- Contact person name, email, and phone
- Shipping addresses and freight details (commodity, weight, pickup/delivery locations)
- Billing and payment information
- Communications with us
- Company legal name, MC number, DOT number
- Contact person name, email, and phone
- Insurance certificates and factoring company information
- Bank account or payment details
- Communications with us
When you visit our Site, we may automatically collect IP address, browser type and version, operating system, referring website, pages viewed and time spent, and date and time of visit. We use this to analyze traffic, improve user experience, and detect security threats.
Our Site may use cookies — small text files stored on your device — to enhance functionality and collect analytics. You may set your browser to refuse cookies, but some features may not function properly. We do not use cookies for advertising or tracking across third-party websites.
- Provide brokerage services: Match shippers with carriers, arrange pickups and deliveries, communicate load updates
- Process payments: Invoice shippers, pay carriers, work with our factoring company (OperFi)
- Comply with regulations: Maintain records as required by FMCSA (49 CFR Part 371, etc.)
- Communicate with you: Respond to inquiries, send operational updates, provide customer support
- Improve our services: Analyze Site usage, identify trends, troubleshoot issues
- Legal compliance: Respond to court orders, subpoenas, or law enforcement requests
- Protect our rights: Prevent fraud, enforce our agreements, defend against claims
We do not sell your personal information. We share your information only as described below.
When you ship with us, we share shipper name and address, consignee name and address, pickup and delivery dates and times, freight description, weight, and commodity, and any special instructions with the authorized carrier performing the load.
We partner with OperFi to manage invoice factoring and payments. We share shipper name, address, and contact information, invoice amount and payment terms, load details, and proof of delivery documentation. OperFi's use of your information is governed by its own privacy policy.
- Dropbox Sign: Electronic signatures and document storage
- Email hosting provider: Sending and receiving emails
- Website hosting provider: Operating our Site
- Payment processors: Processing payments
These providers have access only to the information necessary to perform their functions and may not use it for any other purpose.
We may disclose your information if required by law, including FMCSA audits or investigations, court orders or subpoenas, and law enforcement requests.
If True Link Logistics LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
- Shipping records: FMCSA regulations require certain records to be retained for 3–5 years
- Invoices and payment records: Retained for 7 years for tax and accounting purposes
- Contact information: Retained until you request deletion
Depending on your location, you may have the right to access the personal information we hold about you, correct inaccurate information, and request deletion of your personal information.
To exercise these rights, contact us at operations@truelinklogistics.com. We will respond within 30 days and may ask you to verify your identity before processing your request.
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including secure servers and firewalls, encrypted data transmission where appropriate, and limited access to personal information.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Our Site and services are intended for business users only. We do not knowingly collect personal information from children under 18 years of age. If we learn that we have collected such information, we will delete it immediately.
Our operations are based in the United States. If you access our Site or services from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our Site or services, you consent to this transfer.
Our Site may contain links to third-party websites (FMCSA, OperFi, insurance providers, etc.). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third parties and encourage you to read the privacy policies of any website you visit.
We may update this Privacy Policy from time to time. The most current version will be posted on this Site with the "Effective Date" at the top. If we make material changes, we will provide notice by email or a notice on our Site before the changes take effect.
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
- Right to know what personal information we collect, use, and share
- Right to delete personal information (subject to exceptions)
- Right to opt out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising your CCPA rights
To exercise your CCPA rights, contact us at operations@truelinklogistics.com. We will respond within 45 days.
For questions regarding this Privacy Policy or to exercise your data rights, please contact us: